Future Cheer Terms & Conditions

Business Description and who we are:-

Future Cheer Ltd is a company which supplies Cheerleading Competitions, Training, Instructional Courses, Apparel and Goods. Future Cheer's office address is 65 Upper Pillory Down, Little Woodcote Estate, Carshalton, Surrey, SM5 4BP.
Future Cheer Ltd can be contacted on (+44) 0208 669 2555 or by email on fcadmin@btconnect.com

All prices and charges on this site are in UK Pounds. The price includes VAT Tax where applicable or unless otherwise stated. The price shown excludes the delivery charge which will be added. All goods purchased through this website will remain the property of Future Cheer Ltd until they have been paid for in full.

General Information:-

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

Privacy Policy:-

Any personal details you type in or submit, such as your name, address, email, etc or other information will only be used to by Future Cheer Ltd to process your order. The information supplied will only be held as long as necessary to fulfill your request or our legal requirements to insurance and UK Government. Future Cheer will not record or keep Credit/Debit Card information on record following a purchase. Your personal information will not be passed onto, sold or shared with any other person or company outside of the company unless Future Cheer is acting as an agent. The information will then be destroyed as soon as practical. Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 or any other applicable laws. UPDATED PRIVACY POLICY

Website Data:-

This website collects data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when returning to this site. This data is collected by cookies from your navigation around this website. A cookie is a small amount of data which we send to your computer. The data is then stored on your browser or hard disk. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to receive personalised facilities and your progress to check out may take longer. The cookies store information for as long as you are viewing the website. If you do not want your visits to our website to be monitored in this way, you can find out more about removing cookies by going to www.aboutcookies.org

Shipping Policy:-

Future Cheer make every effort to keep our delivery charges as low as possible. Our charges depend on the type of product ordered and what service you choose. We will be happy to confirm the cost by phone, if not indicated on the Website.

Current Delivery Services

  • Royal Mail standard first class service. This is only used for small and low value items. There are no guarantees of delivery over and above of those given by the Royal Mail.
  • Royal Mail first class recored delivery. Is used for small to medium items of some value where a signature is required to confirm delivery. There are no guarantees of delivery over and above those given by the Royal Mail for this service
  • Courier Next Day. This is the preferred delivery by Future Cheer and the service we will send most items by. Under normal circumstances and if in stock, goods ordered and paid for by 2pm on that day will be dispatched by courier for next day delivery. The goods will be sent to the delivery address and a signature will be required. There are no guarantees of delivery over and above those given by the courier company.
  • Bespoke Delivery. This service is for high value large items, where a courier is needed to make a specially arranged delivery. This service will only be arranged with the customer at your request and bespoke to your requirements.
  • International Delivery. All international deliveries will be made via the standard UK Royal Mail Service. No guarantees will be made

Returns Policy:-

Future Cheer will exchange and refund items ordered only after the customer has contacted us by phone or email, stating why the item is being returned. It is the responsibility of the customer to arrange for the safe return of the goods by a reputable courier and enclose their name, address, contact telephone number and a written explanation for the exchange or refund.
All apparel and goods (apart from bespoke items made to a customers own requirements and specifications) that are ordered on this website can be returned for a full refund to the value of the item, within seven days of delivery to the customer. For a full refund goods must be returned unused and in it's original unmarked packaging. Items returned after seven days will be subject to a 25% restocking fee.

Faulty or wrongly supplied goods will be exchanged or refunded (limited to its purchase value) and we will refund the cost of the post to return the item.

Digital Photo Download

Photographic pictures and digital download purchased can be refunded only if the content has not been downloaded from the link Future Cheer will have sent you or sent out in the post. Once the digital photo has been purchased and downloaded, or USB memory stick sent out, the purchase agreement, in such has become non-refundable. This is because the image can not then be “unsent or returned” as the ownership of the digital file in its entirety is now in the hands of the person downloading the digital file or can be copied.

Once purchased and if you are unhappy with an image then please contact Future Cheer who will look at any complaint sympathetically and will exchange the digital photo if found to be incorrect or faulty. We are always willing to resolve any concerns you may have should there be a fault and always recommend that you inspect all the photos you are thinking of buying online within this website or at an event before you make any purchase, so that you are completely happy and in the full knowledge of what you are purchasing.

Competition Tickets:-

Competition Spectator Ticket refunds will not be accepted after 24 hours before the start of the event & competition.
The purchase of a Spectator Ticket allows entry to the competition on the day specified. Future Cheer's priority is with the spectator and will provide seating at each venue for spectators. Purchasing a Spectator Ticket allows entry to the event and is no way a guarantee of a seat or that a group or team can all sit together. Spectator Ticket Wristbands must be worn at all times on entering the event.

Competition Entry Fees: -

Individual payments are not accepted. One payment must be made for each program's competition entry. Competition entry fees will not be refunded after the on-time registration deadline for the competition has closed. Refunds prior to the on-time competition entry deadline will only be refunded to the program in the same manner that they were paid. No refunds will be issued to an individual.

Coaches Passes: - Coaches will only be issued to coaches with valid coaching qualifications (see details here: https://futurecheer.net/registration ). Junior Coaches may not take athletes into warm-up unsupervised - there must be a fully qualified coach with them. The registration system will be locked down for adding coaches two weeks prior to each event. NO alterations or additions to your coaches can be made to your registration after that date. Any coaches not added at this point in time may be asked to purchase a spectator ticket to gain entry to the event and will not be allowed into warm-up. We may on occasion issue a coach with a Temporary Coaches pass. Coaches will only be issued with one temporary coaches pass per season. 

Inclement Weather Policy: - 

In the instance of inclement weather Future Cheer will seek advice from agencies such as the Environment Agency, Local Authorities, Highway England, Traffic Scotland & Traffic Wales; regarding best practice. In these instances Future Cheer will do our best to hold the event or competition as planned. In the event that Future Cheer have to cancel an event or competition due to inclement weather then registration fees and spectator tickets will be refunded or can be credited to a program's account and transferred to another event or competition within the same season. If an event goes ahead but a program is unable to attend due to inclement weather, Future Cheer may transfer that program's registration to another event or competition within the same season. Refunds will not be given if the event goes ahead as planned (this does not negate the spectator ticket refund policy stated above).

Complaints Procedure: -

Any Official Complaints should be directed to Tessa Crow in writing, either by email to fcadmin@btconnect.com or by post to Future Cheer Ltd, 65 Upper Pillory Down, Little Woodcote Estate, Carshalton, Surrey, SM5 4BP.

Photography Policy:-

Future Cheer reserve the right to refuse anyone from taking photographs and videos at any events and competitions and at any time, to protect the privacy of Athletes, Spectators, Teams and Programs. Also to stop professional photographers from using images for money and personal gain and to protect its own employed photographers and photo system.

At Future Cheer we are happy for you as a parent or teacher to film and take photos of your own children and teams using phones and amateur camera equipment and camcorders (we in fact encourage you to do this and share with official Future Cheer social media accounts). Future Cheer prohibits the filming of teams that you are not affiliated with or those that you do not have express permission from in advance. 

The use of flash photography, continuous flash or any other lighting during competition is prohibited as this can produce glare and be distracting for competitors. This includes small flashes such as (but not limited to) those from a camera phone. Any person using flash photography of any kind will be asked to stop and may be asked to leave the competition halls. Flash photography is allowed outside the competition halls and during awards ceremonies at advised photo opportunities within them.


Professional Camera Lens usage - Use of telephoto/long distance and wide aperture rated professional camera lenses is forbidden at Future Cheer events unless prior consent from Future Cheer Ltd has been given (please see below). This is to comply with our child protection and privacy policy (meaning long distance photos can not be unknowingly taken of other people, especially minors, without their knowledge). The easiest and most effective way to do this is by restricting use of specialist professional photography lens equipment. A definition of this can be found below. Future Cheer reserves the right to determine if equipment falls under this category based on inspection and ask users to desist from usage at any time. 

Forbidden professional lens equipment is defined as:

  • Any lens (including non telephoto) with a fixed or zoom focal length over 105mm.
  • Any lens (including non telephoto) with a aperture rating of 2.8 or wider (enabling lower light photography).
  • All professional telephoto lenses regardless of aperture rating (for example canon “white” telephoto lenses, Nikon N telephoto series lenses or similar high end lenses from other brands)

If you wish to use the above professional equipment at Future Cheer events you must apply for a “Photo Pass” and provide a recent (within the last 12 months) enhanced DBS check. Details of this are available on request and is subject to approval by Future Cheer.

Future Cheer works with cheer & dance specialist professional photographers at all of our events to ensure you have access to the highest quality and value for money professional photos of your teams and children. All our photographers are DBS checked and undergo specialist training for the cheer competition environment. Photographers do not get access to any high resolution photos they have taken and these are restricted to a specially designed system and servers controlled by Future Cheer. Further details of this are available on request by contacting fcadmin@btconnect.com.